These Terms of Service govern the use of this website and the purchase of products and services from Candy Clouds LLC, a small-batch salt water taffy kitchen located at 591 W Aspen View Ct, Lehi - 84048-4255, United States (US). By browsing the site, requesting a quote or placing an order, a visitor or customer agrees to these terms. Please read them carefully before you order.
By accessing this website, a person agrees to be bound by these Terms of Service and by our Privacy Policy. If a person does not agree, that person should not use the site or place an order. A customer who places an order on behalf of a business confirms that the business also accepts these terms.
These terms apply to every page of the site, including the homepage, the services page and the contact page. Where a written order confirmation or a signed wholesale agreement states different terms, those specific terms control for that order. Otherwise, these terms are the complete agreement between the customer and Candy Clouds LLC for the use of the site and the purchase of our candy.
This site is offered to adults who can form a binding contract. A person must be at least the age of majority in the place where that person lives to place an order. A minor may browse the site only with the involvement of a parent or guardian.
A customer who orders on behalf of a company represents that the company is properly formed and that the customer has authority to bind it. We may ask for reasonable proof of authority before we confirm a large wholesale or corporate order.
Candy Clouds LLC produces small-batch salt water taffy and related nostalgic candy. Our services include small-batch taffy flavors, wholesale cases for retailers, custom flavor runs, gift tins and party trays, seasonal holiday boxes, and corporate and event orders. Because our candy is made by hand in small kettles, small variations in color, size, twist and texture are normal and are a sign of a genuine hand made product.
Photographs on the site show representative examples. A batch may differ slightly from a photograph because sugar, butter and flavor behave a little differently on every pull, and because the wrap tint can shift from lot to lot. We describe each product in good faith, and we welcome questions before an order is placed.
A message sent through the contact form, an email or a telephone call is a request, not a confirmed order. An order becomes binding only when Candy Clouds LLC issues a written confirmation that states the items, the quantity, the price and the target delivery window. We may decline an order for any lawful reason, including limited capacity, an unconfirmed delivery date or a request we cannot produce to our standard.
Once we accept an order, both parties are expected to honor it. A customer who must change an order should contact us as early as possible. We will do our best to accommodate a change, but a change made after the batch is cooked cannot always be honored, and it may affect the price or the delivery date.
Prices are quoted for a stated quantity, format and delivery window. A quote remains open for the period named in the quote, and after that period it may be revised. Prices may change when the cost of sugar, butter, flavor, packaging or freight changes, but a confirmed order honors the price in its written confirmation.
We accept the payment methods stated on an invoice or a written quote. Unless we agree otherwise in writing, wholesale orders require a deposit before production and the balance before shipment, and custom flavor runs require a deposit before the bench trial. A late payment may delay a future order. The customer is responsible for any tax that applies to the sale.
Wholesale pricing applies to retailers who order by the case and who meet the minimum quantity stated on our current wholesale sheet. A wholesale customer agrees to store and sell the candy in a manner that preserves quality, and to keep the candy away from direct sun and excessive heat. A wholesale customer may not repackage the candy under a different brand without a written agreement.
We may set a suggested retail range for our products so that the brand stays consistent across shops. We do not set a customer resale price without consent, and a retailer remains free to price the candy as that retailer sees fit, subject to any separate written agreement.
A wholesale customer agrees to keep a reasonable stock rotation so that older candy sells before newer candy. We print a produced on date on every case, and we ask that a shop pull any case that has passed its freshness window rather than sell it at a discount. If a wholesale customer repeatedly sells stale product, we may end the wholesale relationship, because a poor experience at the shelf harms the whole brand. A wholesale customer may also request a smaller standing order so that stock turns over more quickly, and we are glad to adjust a schedule rather than let candy sit.
A custom flavor run begins with a discovery conversation, then a bench trial, then a full production pull after the flavor is approved. The customer agrees to respond to the trial within a reasonable time so that the production slot is not lost. A deposit for a custom run is non refundable once the trial has been conducted, because the work cannot be resold to another customer.
The customer is responsible for ensuring that any name, logo or artwork supplied for a custom run does not infringe the rights of another party. We may decline artwork that we believe is unlawful or offensive. Once a custom recipe is approved, we keep the recipe card on file so a reorder tastes the same, subject to ordinary variation in ingredients.
We ship through reputable carriers and we pack candy to protect it in transit. A delivery window is an estimate, not a guarantee. Once a shipment leaves our kitchen, the carrier is responsible for the delivery schedule, and we will help a customer trace a shipment and open a claim when a package is lost or damaged.
A customer must provide a complete and accurate shipping address. We are not responsible for a delay or a loss that results from an incorrect address. If a package is returned to us because no one could receive it, we will contact the customer to arrange a reshipment, and additional shipping charges may apply.
Because candy is a perishable food product, we cannot accept a return of candy that has been opened or stored outside our control. If a customer receives the wrong item, a damaged item or an item that does not meet our standard, the customer should contact us within a reasonable time of delivery, and we will replace the item or issue a refund at our discretion.
To resolve a quality concern, we may ask for a photograph of the product and the batch card. The batch card lets us trace the cook and the wrap, which helps us correct the cause. Approved refunds are issued to the original payment method when possible, and a refund for a food product ends any further claim for that product.
Our candy is made in a kitchen that handles milk, butter, soy, corn and other common ingredients. A customer with a food allergy must review the ingredient list before ordering and must contact us with questions. We cannot guarantee that any product is free of a specific allergen because our small kitchen shares equipment across flavors.
Nutrition and ingredient information is provided in good faith and may change when a recipe is updated. A customer should always read the label on the finished package. Nothing on this site is medical or dietary advice, and a customer with a health condition should consult a qualified professional before consuming a product.
A visitor agrees to use this site only for lawful purposes and in a way that does not damage the site or interfere with another visitor. A visitor may not attempt to gain unauthorized access to any system, scrape the site at a harmful rate, submit false information through a form or use the site to send unlawful, abusive or misleading content.
We may suspend or block access to the site when we detect abuse. We may also report unlawful activity to the proper authority. These measures protect our team and our customers, and they do not limit any other right we may have.
All content on this site, including text, layout, graphics, the Candy Clouds LLC name and the look of our pages, is owned by Candy Clouds LLC or used with permission, and it is protected by applicable law. A visitor may view the site and print a page for personal use. A visitor may not copy, republish, sell or redistribute the content without our written consent.
Third party names that appear on the site belong to their respective owners and are used for identification only. Nothing on the site grants a license to use a mark of Candy Clouds LLC or of any other party except as stated in these terms.
When a customer sends artwork, a logo or other content for a custom order, the customer keeps ownership of that content and grants Candy Clouds LLC a limited license to use it solely to produce and deliver the order. The customer confirms that the customer has the right to use the content for that purpose.
We will not use customer artwork for our own marketing without permission. We store artwork securely and we delete it on request when no open order or legal duty requires us to keep it. The customer agrees to hold Candy Clouds LLC harmless from a claim that arises because the customer lacked the right to use the content.
The site and its content are provided on an as available basis. We work to keep the site accurate and online, but we do not promise that every page will be free of error or interruption. To the fullest extent the law allows, we disclaim implied warranties that are not expressly stated in these terms, including implied warranties of merchantability and fitness for a particular purpose.
We do not exclude a warranty that cannot be excluded by law. If a mandatory consumer law grants a right that is broader than these terms, that law controls for the affected customer. The disclaimers above apply only to the extent permitted in the place where the customer resides.
To the fullest extent the law allows, Candy Clouds LLC is not liable for indirect, incidental, special or consequential damages, including lost profit, lost data or a business interruption, that arise from the use of the site or from an order. Our total liability for a claim related to an order is limited to the amount the customer paid for the product that gave rise to the claim.
These limits do not apply to liability that cannot be limited by law, such as liability for fraud or for a matter that a statute forbids us to limit. Some jurisdictions do not allow certain limits, so part of this section may not apply to a particular customer.
A customer agrees to defend and hold harmless Candy Clouds LLC, its members and its team from a claim, loss or expense that arises from the customer breaking these terms, from unlawful use of the site, or from customer artwork that infringes the rights of another party. This duty survives the end of the order relationship.
We will notify the customer of any such claim and we will cooperate in the defense. We may take part in the defense with counsel of our own choosing at our own cost where the matter affects our brand or our rights.
We are not responsible for a delay or a failure to perform that is caused by an event beyond our reasonable control. Such events include a natural disaster, a severe storm, a fire, a labor dispute, a supply shortage, a transportation failure, an epidemic, a government action or a failure of an essential utility or network.
When such an event occurs, we will notify the affected customer, we will work to reduce the delay and we will set a new delivery window as soon as a realistic schedule is known. If the event continues for a long period, either party may cancel the affected order without penalty, and we will refund any amount paid for product we could not deliver.
These terms are governed by the laws of the State of Utah in the United States, without regard to conflict of law rules. The parties agree to first attempt to resolve a dispute through good faith discussion. If a dispute cannot be resolved by discussion, it may be brought in a court of competent jurisdiction in Utah, and each party consents to that venue.
Before a formal step is taken, a customer is encouraged to contact us at welcome@candymist.mom or +16185909609 so that we have a real chance to make things right. Many concerns can be settled quickly when we hear about them directly.
We may revise these terms when our practices or the law change. When we revise them, we update the date at the top of the page. A material change will be announced on the site. A customer who orders after a revision accepts the revised terms for that order, while an order already confirmed keeps the terms in force when it was accepted.
We encourage a visitor and a customer to review this page from time to time. If any part of these terms is found to be unenforceable, the remaining parts stay in effect, and the unenforceable part is read in a way that best reflects our intent.
Questions about these terms may be sent to Candy Clouds LLC by email at welcome@candymist.mom or by telephone at +16185909609. Written correspondence may be mailed to 591 W Aspen View Ct, Lehi - 84048-4255, United States (US). Please include the order number, if there is one, so that we can answer quickly and accurately.
Our team appreciates every customer who reads these terms and orders with care. We look forward to pulling a fresh batch of taffy for you and to wrapping every piece by hand at the Candy Clouds LLC bench.